Privacy Policy

Who we areWho we are

Themeone offers WordPress plugins to enhance your website functionalities.

This Privacy Policy describes how your personal data are collected, used, and shared when you visit, subscribe, register or make a purchase from wpgridbuilder.com.

What personal data we collectWhat personal data we collect

Comments

We do not allow comments on any page.

Cookies

The following cookies are set when ordering a product from wpgridbuilder.com or when login into your account:

  • __stripe_sid: Cookie from Stripe (one of the payment platform that we use), expires after 30 minutes.
  • __stripe_mid: Cookie from Stripe (one of the payment platform that we use), expires after 1 year.
  • edd_items_in_cart: Stores how many items you have in the cart, expires after 30 minutes.
  • PHPSESSID: Used to establish a user session and to pass state data, expires at the end of the session.
  • wordpress_logged_in_*: If you have an account and you log in, this cookie will keep you connected to your account, expires after 2 weeks or when you log out.

For any other cookie, used on wpgridbuilder.com, we will ask your consent before to store personal data.

Contact forms

The information submitted through the support form and contact form are directly sent to Helpscout. You can find more about the privacy policy of Helpscout.

Analytics

We use Google Analytics to help us understand how our customers use the Site. We only track users that explicitely consent to enhance the browsing experience. When user consents, the IP address is anonymised and stored in a cookie by Google Analytics.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data shared with our support

When sending a ticket you are sending an email that is redirected to Helpscout service.

In order to provide help we may ask more information about your website and we might ask for credentials and your consent.
Information provided on the support system are not shared with anyone outside of the company.

Data collected by our plugins

Our plugins do not collect or send any personal data from your website when activated.

To activate the plugin, you need to submit your email address and license key which are already stored in our customer database when you purchased the plugin in accordance with our privacy policy.

Who we share your data withWho we share your data with

If you purchase a product on wpgridbuilder.com we need to share your transactionnal information to Paypal or Stripe (depending of your payment method) in order to process the financial transaction.

How long we retain your dataHow long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see and edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your dataWhat rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your dataHow we protect your data

On wpgridbuilder.com, all personal data are encrypted and transmitted without risk using Secure Sockets Layer protocol (SSL).

What is our data breach procedure What is our data breach procedure

Administrators will immediately go through affected users and will attempt to reset passwords if needed after informing users.

Additional informationAdditional information

For more information about our privacy practices or if you have questions please contact us through our contact form.